Frequently Asked Questions
Q: What makes you different than other cleaners?
A: We are passionate about what we do and take a lot of pride in our work. We believe transforming a space can clear the mind and we love saving YOU and your family time. This leaves more space for work and play. We always aim to get the same cleaner or team to you, so they become familiar with your home and family.
Q: How much do you charge?
A: Refer to our home page. Rates are based per person, per hour.
Q: Do you have any teams?
A: We have mostly solo cleaners and a few teams of two. Please note in your enquiry if you require a team of two.
Q: Do I need to be home for the service?
A: We prefer to work in empty houses so we aren't stepping on any toes! However, it is entirely up to you! We appreciate how much the world has shifted to WFH. You can be home for the duration (we will work around you), you can let the cleaner/team in and leave, or go out and leave us instructions on how to access the property (ideally emailed to the bookings team prior).
Q: How do I contact the office regarding my booking?
A: The best way to contact us is via email at Bookings@jetlagremedy.com.au. Sometimes we are onsite and may not be able to take calls.
Q: I am not satisfied with my clean, what do I do?
A: Please get in touch with us, we appreciate all feedback - positive and negative. Please email through a description of the issue and any photos that may assist. We will proceed to investigate the issue and aim to provide a re-clean within the next few days for any missed/unsatisfactory areas.
Q: What does your general ongoing clean include?
A: Our ongoing regular cleans include a general tidy throughout the home, cleaning/wiping of surfaces, amenities and appliances in kitchens & bathrooms, dusting throughout, vacuum & mop throughout home, spot cleaning of glass where accessible, other ad-hoc duties like laundry, folding and tidying where time permits. We are happy to help with all tasks - add on some extra time on to your clean and our friendly team is happy to assist to make your life easier.
Q: Will I get the same team/cleaner each booking?
A: We always aim to get the same team/cleaner out to you for each visit so they get to know you and your home well. Occasions such as public holidays, illnesses, emergencies and travel/holidays may impact your usual cleaner being sent to your home. We always try our very best to give you plenty of notice of any changes made to your service, but unfortunately, there are things that are out of our control that may impact your service on the day booked.
Q: What happens if something is broken after my clean?
A: In the rare instance damage is caused during our service, please notify us via email and attach photos of said damage within 12 hours of the service.
Q: Do you do monthly cleans?
A: We only offer weekly or fortnightly regular bookings. This allows us to stay more ‘on top’ of the home (we take A LOT of pride in what we do). You are welcome to book in a ‘once-off’ clean each month however this will need to be slotted in when we have availability. Regular clients take priority!
Q: Do you bring your own products/equipment?
A: Yes, our team/cleaner will bring their own vacuum, mop & products. Please notify us if you need us to use any of your own products for certain aspects of your home. Our Gulper vacuum head works on all surfaces however if you have fragile floors, please instruct our team to use your own vacuum.
Q: What products do your team use?
A: We use industry standard conventional products, if you wish for us to use your own cleaning products, we are happy to do this. Please notify us when booking if you wish to do this.
Q: Are your team fully vaccinated?
A: Yes - our team are fully vaccinated
Q: Do you perform background checks on your team?
A: All of our team members have gone through our employment checks, references and have national police checks - we go above and beyond to ensure the staff that enter your home are trustworthy and ethical on top of being a talented cleaner.
Q: I need to cancel/change my booking… what do I do?
A: Please email us at least 24 hours before your booking is due to avoid paying 100% of your booking charge. Email us at bookings@jetlagremedy.com.au for ANYTHING regarding your booking - this is the easiest and fastest way to reach us.
Q: If I cancel a clean on the same day do I need to pay?
A: Yes, we will need to charge for the full appointment as it is almost impossible to fill this spot on such short notice.
A: We are passionate about what we do and take a lot of pride in our work. We believe transforming a space can clear the mind and we love saving YOU and your family time. This leaves more space for work and play. We always aim to get the same cleaner or team to you, so they become familiar with your home and family.
Q: How much do you charge?
A: Refer to our home page. Rates are based per person, per hour.
Q: Do you have any teams?
A: We have mostly solo cleaners and a few teams of two. Please note in your enquiry if you require a team of two.
Q: Do I need to be home for the service?
A: We prefer to work in empty houses so we aren't stepping on any toes! However, it is entirely up to you! We appreciate how much the world has shifted to WFH. You can be home for the duration (we will work around you), you can let the cleaner/team in and leave, or go out and leave us instructions on how to access the property (ideally emailed to the bookings team prior).
Q: How do I contact the office regarding my booking?
A: The best way to contact us is via email at Bookings@jetlagremedy.com.au. Sometimes we are onsite and may not be able to take calls.
Q: I am not satisfied with my clean, what do I do?
A: Please get in touch with us, we appreciate all feedback - positive and negative. Please email through a description of the issue and any photos that may assist. We will proceed to investigate the issue and aim to provide a re-clean within the next few days for any missed/unsatisfactory areas.
Q: What does your general ongoing clean include?
A: Our ongoing regular cleans include a general tidy throughout the home, cleaning/wiping of surfaces, amenities and appliances in kitchens & bathrooms, dusting throughout, vacuum & mop throughout home, spot cleaning of glass where accessible, other ad-hoc duties like laundry, folding and tidying where time permits. We are happy to help with all tasks - add on some extra time on to your clean and our friendly team is happy to assist to make your life easier.
Q: Will I get the same team/cleaner each booking?
A: We always aim to get the same team/cleaner out to you for each visit so they get to know you and your home well. Occasions such as public holidays, illnesses, emergencies and travel/holidays may impact your usual cleaner being sent to your home. We always try our very best to give you plenty of notice of any changes made to your service, but unfortunately, there are things that are out of our control that may impact your service on the day booked.
Q: What happens if something is broken after my clean?
A: In the rare instance damage is caused during our service, please notify us via email and attach photos of said damage within 12 hours of the service.
Q: Do you do monthly cleans?
A: We only offer weekly or fortnightly regular bookings. This allows us to stay more ‘on top’ of the home (we take A LOT of pride in what we do). You are welcome to book in a ‘once-off’ clean each month however this will need to be slotted in when we have availability. Regular clients take priority!
Q: Do you bring your own products/equipment?
A: Yes, our team/cleaner will bring their own vacuum, mop & products. Please notify us if you need us to use any of your own products for certain aspects of your home. Our Gulper vacuum head works on all surfaces however if you have fragile floors, please instruct our team to use your own vacuum.
Q: What products do your team use?
A: We use industry standard conventional products, if you wish for us to use your own cleaning products, we are happy to do this. Please notify us when booking if you wish to do this.
Q: Are your team fully vaccinated?
A: Yes - our team are fully vaccinated
Q: Do you perform background checks on your team?
A: All of our team members have gone through our employment checks, references and have national police checks - we go above and beyond to ensure the staff that enter your home are trustworthy and ethical on top of being a talented cleaner.
Q: I need to cancel/change my booking… what do I do?
A: Please email us at least 24 hours before your booking is due to avoid paying 100% of your booking charge. Email us at bookings@jetlagremedy.com.au for ANYTHING regarding your booking - this is the easiest and fastest way to reach us.
Q: If I cancel a clean on the same day do I need to pay?
A: Yes, we will need to charge for the full appointment as it is almost impossible to fill this spot on such short notice.