FAQs

What makes Jetlag Remedy different from other cleaners?

We are passionate about our work and take great pride in our work. We believe transforming a space can clear the mind, and we love saving YOU and your family time. This leaves more room for work and play. We always aim to get you the same cleaner or team so they become familiar with your home and family. ​

How much do you charge?

Rates are based on per person, per hour. Once you have completed the form on our website we will price it accordingly via email.

Can I have more than one cleaner attend?

We have primarily solo cleaners and a few teams of two. Please note in your enquiry if you require a team of two.

Do I need to be home for the service?

We prefer to work in empty houses, so we aren't stepping on any toes! However, it is entirely up to you! We appreciate how much the world has shifted to WFH. You can be home for the duration (we will work around you), let the cleaner/team in and leave, or you can go out and leave us instructions on how to access the property (ideally emailed to the bookings team prior).

How do I contact the office regarding my booking?

The best way to contact us is via email at Bookings@jetlagremedy.com.au. Sometimes, we are onsite and may not be able to take calls.

I want to provide feedback. How do I do this?

Please get in touch with us. We appreciate all feedback.

What does your general ongoing clean include?

Our ongoing regular cleans include a general tidy throughout the home, cleaning/wiping of surfaces, amenities and appliances in kitchens & bathrooms, dusting throughout, vacuuming & mopping throughout the house, spot cleaning of glass where accessible, other ad-hoc duties like laundry, folding and tidying where time permits. We are happy to help with all tasks - add some extra time to your clean, and our friendly team is happy to assist to make your life easier.

Will I get the same team/cleaner for each booking?

We always aim to get the same team/cleaner out to you for each visit so they get to know you and your home well. Occasions such as public holidays, illnesses, emergencies and travel/holidays may impact your usual cleaner being sent to your home. We always try our very best to give you plenty of notice of any changes made to your service, but unfortunately, some things are out of our control that may impact your service on the day booked.

Do you offer monthly cleans?

We only offer weekly or fortnightly regular bookings. This allows us to stay more ‘on top’ of the home (we take A LOT of pride in what we do). You are welcome to book in a ‘once-off’ clean each month; however, this will need to be slotted in when we have availability. Regular clients take priority!

Do you bring your own products/equipment?

Our team/cleaner will bring their own vacuum, mop & products. Please notify us if you need us to use any of your own products for certain aspects of your home. Our Gulper vacuum head works on all surfaces; however, if you have fragile floors, please instruct our team to use your own vacuum.

What products do your team use?

We use industry-standard conventional products. If you wish for us to use your own cleaning products, we are happy to do this. Please notify us when booking if you want to do this.

Are your team fully vaccinated?

Yes - most of our team are fully vaccinated (apart from those with a medical exemption). If this is important for your situation, please ensure you let the bookings team know.

Do you perform background checks on your team?

All of our team members have gone through our employment checks and references. They also have national police checks. We go above and beyond to ensure the staff that enter your home are trustworthy and ethical, as well as talented cleaners.

I need to cancel/change my booking… what do I do?

Please email us at least 24 hours before your booking is due to avoid paying 100% of your booking charge. Email us at bookings@jetlagremedy.com.au for ANYTHING regarding your booking - this is the easiest and fastest way to reach us.

Do I need to pay if I cancel a clean on the same day?

Yes, we will need to charge for the entire appointment, as filling this spot on such short notice is almost impossible.