Frequently Asked Questions

What makes Jetlag Remedy different?
We're not an app or a marketplace. We're an established, professionally managed cleaning business with a real bookings team, trained and vetted cleaners, and someone to call when you need us. We aim to send you the same cleaner or team every visit so they get to know your home, and we've been doing this since 2020 across Sydney and Perth.

Where do you service?
Sydney and Perth. If you're just outside our current areas, get in touch anyway. We're growing and can often make it work.

How much does a clean cost?
New clients receive a fixed price for each clean, based on the size of the home, the frequency and any add-ons. The price is agreed before the first visit and doesn't change if a clean runs long. Request a quote and we'll reply within one business day. Prices are reviewed once a year.

What does a regular clean include?
A general tidy throughout the home, wiping and sanitising surfaces, kitchens and bathrooms including appliances and amenities, dusting throughout, vacuuming and mopping all floors, and spot cleaning of glass where accessible. Where time allows, our team is happy to help with small extras like laundry and folding.

Can I add extra services?
Yes. Popular add-ons include inside the oven, inside the fridge, interior windows, inside cupboards and pantry, blinds, balconies and linen changes. Mention them when you enquire or email the bookings team any time and we'll add them to your next visit at a fixed price. If you'd like something that isn't listed, just ask.

Do you offer weekly, fortnightly or monthly cleans?
Our regular cleans are weekly or fortnightly. If you'd like a clean once a month, we book it as a once-off clean, subject to availability.

Can I have a team of two?
Most of our cleaners work solo, and we have a number of two-person teams. Let us know in your enquiry if you'd prefer a team and we'll quote accordingly.

Do I need to be home?
No. Most of our clients aren't. You can be home and we'll work around you, let the cleaner in and head out, or send access instructions to the bookings team before your first clean. Please email any access details rather than leaving them with the cleaner on the day.

Will I get the same cleaner every time?
That's always the aim. Public holidays, illness and leave can occasionally mean a change, and we'll give you as much notice as we can.

Do you bring your own products and equipment?
Yes. Your cleaner brings their own vacuum, mop and products. If you'd prefer we use your own products for any part of your home, or your floors need a particular vacuum, let the bookings team know and we'll note it on your booking.

Are your cleaners police checked and insured?
Yes. Every member of our team has a current national police check and reference checks before they enter a client's home, and Jetlag Remedy is fully insured.

How do I pay?
We use Pinch Payments, a secure direct debit system. Before your first clean we'll email you a link to set it up, and after that each clean is billed automatically. You'll receive an invoice for every visit. Clients funded through NDIS, DVA or a plan manager are invoiced separately; let us know when you enquire.

How do I change or cancel a booking?
Email bookings@jetlagremedy.com.au at least 24 hours before your clean. Cancellations or changes with less than 24 hours' notice are charged in full, because that spot can't be refilled at short notice. To pause or end a regular schedule we ask for two weeks' notice. We can hold your slot for up to two weeks while you're away.

What happens on public holidays?
We'll let you know ahead of time if a public holiday affects your usual day and offer an alternative where we can.

I have feedback or something wasn't right. What do I do?
Email the bookings team as soon as you can, ideally within 24 hours of your clean. We take every piece of feedback seriously and will always work to put it right.

Do you offer gift vouchers?
Yes. Gift vouchers are available on our website and can be used for any clean. They make a good present for new parents, a move-in, or someone who deserves a break.

Can I refer a friend?
Yes, and we'll thank you for it. When someone you refer starts a regular clean with us and completes their third visit, you both receive a free hour of cleaning. Reply to any of our emails with their name, or have them mention you when they enquire.

How do I contact the office?
Email bookings@jetlagremedy.com.au. It's the fastest way to reach us and everything about your booking lives in one place.